1. Agreement to these Terms
These Terms of Service (“Terms”) govern your use of the website located at flenthurial.com (the “Website”) and the purchase of services from FLENTHURIAL LLC, a Colorado limited liability company (“FLENTHURIAL”, “we”, “us” or “our”). By using the Website, submitting a quote request or approving a quotation, you (“Client” or “you”) agree to these Terms. If you are entering into these Terms on behalf of an organization, you confirm that you have authority to bind that organization.
Our services are intended for businesses, institutions and other professional clients. You must be at least 18 years old to use our services.
2. Services
FLENTHURIAL provides technical text-processing services, including subtitle file formatting, SRT and WebVTT file conversion, timestamp synchronization, subtitle structure validation and transcript-to-subtitle processing (the “Services”). Descriptions on the Website are general. The specific scope, deliverables, price and delivery date for each project are set out in a written quotation (“Quotation”).
Unless expressly stated in a Quotation, the Services do not include transcription, translation, content editing, video editing, burning subtitles into video, or verification of the accuracy of client-supplied text.
3. Quotations and Orders
- Quotations are provided free of charge and without obligation, and are valid for 30 days from the date of issue unless stated otherwise.
- A binding order (“Order”) is formed when you approve a Quotation in writing (including by email). Each Order is governed by the Quotation and these Terms. If they conflict, the Quotation prevails for that project.
- Changes to scope requested after approval (for example additional files, different formats or an earlier deadline) may require a revised Quotation and may affect price and delivery date.
4. Pricing and Payment
- Prices are quoted in US dollars (USD) and are specific to each project. Applicable taxes, if any, are shown on the invoice.
- The payment schedule (for example full payment in advance, a deposit with the balance due on delivery, or payment on invoice) and accepted payment methods are stated in the Quotation and invoice.
- Card payments are processed by third-party payment processors. FLENTHURIAL does not store full payment card numbers.
- We do not charge recurring or subscription fees. You are charged only for Orders you have approved.
- If payment is overdue, we may suspend work or withhold delivery until payment is received.
- If you believe you have been charged in error, please contact us at the email below before initiating a chargeback so we can resolve the matter promptly.
5. Client Responsibilities
You agree to:
- provide complete, accurate source files, transcripts, media and specifications needed to perform the Services;
- ensure you own or have the necessary rights and permissions to all materials you supply, and that our processing of them for the purpose of the Services does not infringe any third-party rights or violate any law;
- not supply materials that are unlawful, defamatory, obscene or that contain malicious code; and
- review delivered files promptly and report any non-conformance within the period stated in Section 7.
Delivery dates assume timely receipt of the materials and information described in the Quotation. Delays in receiving them may extend the delivery date.
6. Delivery
All deliverables are digital files delivered electronically by email or by a secure download link. No physical goods are shipped. Delivery is complete when the files are sent to the email address or made available through the link provided in the Order. Estimated delivery dates are stated in the Quotation; we will notify you promptly if a delay is anticipated.
7. Acceptance, Corrections and Revisions
You have 14 days from delivery to notify us in writing if any deliverable does not conform to the specifications in the approved Quotation. We will correct non-conforming files at no additional charge. Requests that go beyond the original specifications are treated as new work and may be quoted separately. If no notice is received within 14 days, the deliverables are deemed accepted. Refunds and cancellations are governed by our Refund and Cancellation Policy, which forms part of these Terms.
8. Intellectual Property
You retain all rights in the materials you supply. Upon full payment, all rights we may have in the deliverables created for you are assigned to you, and you may use them without restriction. We retain ownership of our internal tools, methods, templates and know-how. The Website, its design, text and the FLENTHURIAL name and logo are owned by FLENTHURIAL LLC and may not be copied without permission.
9. Confidentiality
We treat client materials and project information as confidential. We use them only to perform the Services and do not disclose them to third parties except to service providers that help us operate (for example file-storage and email providers) under confidentiality obligations, or where required by law. Retention and deletion of client files are described in our Privacy Policy.
10. Acceptable Use of the Website
You agree not to misuse the Website, including by attempting to gain unauthorized access, interfering with its operation, submitting false information or spam through its forms, or using automated means to scrape its content.
11. Warranties and Disclaimers
We will perform the Services with reasonable skill and care and in accordance with the approved Quotation. Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Services and the Website are provided “as is” and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant the accuracy of content supplied by clients.
12. Limitation of Liability
To the maximum extent permitted by law, FLENTHURIAL's total liability arising out of or relating to any Order or these Terms is limited to the amount you paid for the Order giving rise to the claim. We are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill. Nothing in these Terms limits liability that cannot be limited under applicable law.
13. Indemnification
You agree to indemnify and hold harmless FLENTHURIAL LLC and its members and contractors from claims, losses and expenses (including reasonable attorneys' fees) arising from materials you supply or your breach of these Terms.
14. Termination
Either party may cancel an Order as described in the Refund and Cancellation Policy. We may refuse or terminate an Order if the supplied materials are unlawful or if you materially breach these Terms. Sections that by their nature should survive termination (including payment, intellectual property, confidentiality, limitation of liability and governing law) will survive.
15. Governing Law and Disputes
These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles. Before starting any formal proceeding, both parties agree to try to resolve any dispute informally by contacting the other party in writing and negotiating in good faith for at least 30 days. Any proceeding that cannot be resolved informally shall be brought exclusively in the state or federal courts located in El Paso County, Colorado, and both parties consent to the jurisdiction of those courts.
16. General
These Terms, together with any Quotation, the Privacy Policy and the Refund and Cancellation Policy, are the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign your rights under these Terms without our written consent. Neither party is liable for delays caused by events beyond its reasonable control.
17. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Changes do not affect Orders approved before the change.
18. Contact
FLENTHURIAL LLC
4104 Charleston Dr
Colorado Springs, CO 80916
United States
Email: info@flenthurial.com
Website: flenthurial.com