Delivery timelines
Delivery dates are set per project in the quotation and depend on volume, file condition and the services selected.
Home / How It Works
How it worksA professional six-step workflow
A clear, documented process from inquiry to delivery. You approve the scope and price before any work begins.
- 1
Client submits project requirements
Use the quote request form to tell us about your project.
- Organization and contact details
- Service(s) required and output format (.srt, .vtt or both)
- Estimated number of files and total media duration
- Desired completion date and any style guide
- 2
We review transcripts and technical specifications
We examine samples of your supplied files and specifications to confirm feasibility.
- Check of file formats, encoding and structure
- Identification of timing or formatting issues
- Clarifying questions by email where needed
- 3
Customized quotation is provided
You receive a written quotation by email.
- Itemized scope of services and deliverables
- Total project price and payment terms
- Estimated delivery date and revision terms
- 4
Client approves the scope and pricing
Work is scheduled only after you approve the quotation.
- Approval in writing (email reply or signed quotation)
- Invoice issued according to the quoted payment terms
- No work and no charges before approval
- 5
Technical formatting and validation are completed
Your files are processed and checked against the agreed specification.
- Formatting, conversion and/or synchronization
- Automated syntax and timing validation
- Manual readability and timing review
- 6
Final files are delivered electronically
Completed files are delivered by email or secure download link.
- Files named and organized as agreed
- Validation summary where included in scope
- 14-day window to report non-conformances for correction
Payment
Payment terms and accepted methods are stated on each quotation and invoice. You are only charged for approved work.
Corrections
Files that do not meet the agreed specification are corrected free of charge if reported within 14 days of delivery.
Have a subtitle project ready?
Send us your requirements and supplied files. We review every request and reply with a written, project-specific quotation.