1. Who we are
FLENTHURIAL LLC (“we”, “us”, “our”) is a limited liability company located at 4104 Charleston Dr, Colorado Springs, CO 80916, United States. This Privacy Policy explains how we collect, use, share and protect personal information when you visit flenthurial.com (the “Website”), contact us, or use our services.
2. Information we collect
Information you provide
- Quote and contact forms: name or organization name, contact person, business email address, project details, file quantities, required formats, desired dates and the content of your message.
- Project materials: subtitle files, transcripts, media files and specifications you send us to perform the services. These may contain personal information about people who appear or are named in your content.
- Billing information: billing name, organization, billing address and invoice details. Card payments are handled by third-party payment processors; we do not receive or store full card numbers.
- Correspondence: emails and other communications you send us.
Information collected automatically
- Server logs: our hosting provider automatically records technical data such as IP address, browser type, pages requested and time of access, used for security and to operate the Website.
- Form security data: when you submit a form, your IP address is included with the message so we can detect abuse, and a temporary session cookie is used to prevent repeated automated submissions.
The Website does not use advertising cookies or third-party analytics trackers, and fonts are served from our own server.
3. How we use information
- to respond to inquiries and prepare quotations;
- to perform the services you order and deliver files;
- to issue invoices, process payments and keep accounting records;
- to communicate with you about your projects;
- to secure the Website, prevent fraud and spam; and
- to comply with legal, tax and regulatory obligations.
We do not use client project materials for any purpose other than performing the requested services. We do not use them to train software models, and we do not sell personal information or share it for targeted advertising.
4. How we share information
We share personal information only as needed with:
- Service providers that support our business, such as web hosting, email, file storage and accounting providers, under obligations to protect the information;
- Payment processors and banks to process payments, prevent fraud and comply with financial regulations;
- Professional advisers such as accountants and lawyers, under duties of confidentiality;
- Authorities when required by law, court order or to protect our legal rights; and
- A successor entity in the event of a merger, acquisition or sale of business assets, subject to this Policy.
5. Data retention
- Project materials and deliverables: retained for up to 90 days after final delivery to allow corrections, then deleted. You may request earlier deletion at any time.
- Inquiries that do not become projects: retained for up to 12 months, then deleted.
- Invoices and business records: retained for as long as required by tax and accounting law (generally up to 7 years).
- Server logs: retained according to our hosting provider's standard log-rotation schedule.
6. Data security
We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted HTTPS connections for the Website, access controls on accounts and storage, and limiting access to project materials to those who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your rights and choices
Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, and to opt out of certain processing. Colorado residents may have rights under the Colorado Privacy Act where it applies, and California residents may have rights under the California Consumer Privacy Act where it applies. Visitors from the European Economic Area or United Kingdom may have rights under the GDPR, including the right to object to processing and to lodge a complaint with a supervisory authority.
Regardless of whether a specific law applies, we will honor reasonable requests to access, correct or delete your personal information, subject to records we must keep by law. To make a request, email us at the address below. We may need to verify your identity before responding, and we will respond within 45 days. We will not discriminate against you for exercising your rights.
You may unsubscribe from any non-transactional emails at any time. We only send project and billing-related emails unless you ask to hear from us otherwise.
8. Legal bases (EEA/UK visitors)
Where GDPR applies, we process personal information to take steps at your request before entering into a contract and to perform a contract (quotes and services), to comply with legal obligations (accounting and tax), and for our legitimate interests (Website security and business communications).
9. International transfers
We are based in the United States and our service providers may process information in the United States or other countries. By using our services, you understand that your information may be transferred to and processed in countries with data protection laws different from those of your country.
10. Children's privacy
Our Website and services are directed to businesses and are not intended for children under 13. We do not knowingly collect personal information from children through the Website.
11. Third-party links
The Website may link to other websites. We are not responsible for the privacy practices of those websites.
12. Changes to this Policy
We may update this Privacy Policy from time to time. Changes are posted on this page with a new “Last updated” date. Material changes will be highlighted on the Website.
13. Contact us
FLENTHURIAL LLC
4104 Charleston Dr
Colorado Springs, CO 80916
United States
Email: info@flenthurial.com
Website: flenthurial.com