1. Overview
FLENTHURIAL LLC provides digital, project-based services that are quoted and approved before work begins. This policy explains how cancellations, corrections and refunds are handled. It forms part of our Terms of Service. Where a written Quotation states different terms for a specific project, the Quotation applies.
2. Quotations
Quotations are free and carry no obligation. No payment is taken and no charge is made until you approve a Quotation and receive an invoice.
3. Cancellation by the client
- Before work begins: you may cancel an approved Order at any time before we start processing your files. Any amount you have paid will be refunded in full.
- After work has begun: you may cancel by notifying us in writing. You will be charged only for work completed up to the time of cancellation, calculated in proportion to the files or media duration processed under the Quotation. Any prepaid amount above that will be refunded. Files completed before cancellation will be delivered to you.
- After delivery: once all deliverables have been delivered, an Order cannot be cancelled. Corrections and refunds for non-conforming files are handled under Sections 4 and 5.
4. Corrections of delivered files
If any delivered file does not meet the specifications in your approved Quotation, notify us within 14 days of delivery, identifying the file(s) and the issue. We will correct the non-conforming files at no additional charge, normally within 5 business days. Changes outside the original specifications (for example a new style guide or additional formats) are not corrections and may be quoted separately.
5. Refunds
You are eligible for a full or partial refund when:
- you cancel before work begins (full refund of amounts paid);
- you cancel during the project (refund of amounts paid for work not yet performed);
- we are unable to deliver the Order (full refund of amounts paid for undelivered work); or
- we cannot correct a properly reported non-conformance after reasonable attempts (refund of the amount paid for the affected files).
Refunds are not provided for deliverables that conform to the approved specifications, for issues caused by inaccurate or incomplete materials supplied by the client, or where non-conformance was not reported within 14 days of delivery.
6. Cancellation by FLENTHURIAL
We may cancel an Order if the supplied materials are unlawful, cannot be processed as quoted, or if we are unable to complete the work for reasons within our control. In that case we will refund any amount paid for work not delivered.
7. How to request a cancellation or refund
Email info@flenthurial.com with your name, organization, Quotation or invoice number, and the reason for your request. We will acknowledge your request within 2 business days.
8. Refund processing
Approved refunds are issued to the original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Refunds are issued in US dollars; we are not responsible for currency-conversion differences or fees charged by your bank.
9. Billing disputes
If you believe you were charged incorrectly, please contact us first. We will investigate and, where an error is confirmed, correct it promptly.
10. Contact
FLENTHURIAL LLC
4104 Charleston Dr
Colorado Springs, CO 80916
United States
Email: info@flenthurial.com
Website: flenthurial.com